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1、PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.人力資源流程人力資源流程Human Resources ProcessPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.人力資源流程人力資源流程HR Processes 識別需求識別需求IdentifyNeed需求滿足需求滿足NeedSatisfied高層管理者高層管理者 部門和業(yè)務單元部門和業(yè)務單元 人力資源人力資源Senior Management Department & Business UnitHuman Resourc
2、es人力資源規(guī)劃人力資源規(guī)劃HR Planning組織發(fā)展組織發(fā)展OrganizationDevelopment編制和招聘編制和招聘Staffing &Recruiting人力資源管理人力資源管理Human ResourceManagement培訓教育和發(fā)展培訓教育和發(fā)展TrainingEducation & DevelopmentPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.范圍和外延范圍和外延 - 人力資源流程人力資源流程Scope and Boundaries HR Process安排合適的人員到安排合適的人員到合適的崗位合適
3、的崗位Right personIn the right jobPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.高層管理者高層管理者Senior Management部門部門/業(yè)務單位經理業(yè)務單位經理Department/Business Unit Managers人力資源人員人力資源人員HR People安排合適的人員到安排合適的人員到合適的崗位合適的崗位Right personIn the right job范圍和外延范圍和外延 - 人力資源流程人力資源流程Scope and Boundaries HR ProcessPROPRIE
4、TARY2000 Thomas Group, Inc.All Rights Reserved.HR - What has to change? 1.Management Team Define management team structureDefine roles and responsibilities Develop a team based structureDevelop empowered decision makingRealign and retrain peopleDrive improvement using TCT MethodologyDevelop Hengan m
5、anagers leadership, management and technical skills人力人力資源資源 - 需要需要改變什么改變什么? 1.管理管理團隊團隊 確定管理團隊架構確定管理團隊架構確定角色和職責確定角色和職責制定以團隊為基礎的架構制定以團隊為基礎的架構制定授權化決策程序制定授權化決策程序重新調配人員，并進行再培訓重新調配人員，并進行再培訓利用利用總周期時間方法驅動改進過程總周期時間方法驅動改進過程培養(yǎng)培養(yǎng)恒安管理層的領導、管理和技術技能恒安管理層的領導、管理和技術技能PROPRIETARY2000 Thomas Group, Inc.All Rights Reserv
6、ed.HR - What has to change? 2.HR Restructure the HR OrganizationDevelop and improve the current HR processes Human Resources Planning Organization development Staffing and recruitment Management of Human Resources Training, education and development人力人力資源資源 - 需要需要改變什么改變什么? 2.人力人力資源資源 重新重新規(guī)劃人力資源組織規(guī)劃人
7、力資源組織制定制定并改進現(xiàn)有的人力資源流程并改進現(xiàn)有的人力資源流程=人力人力資源規(guī)劃資源規(guī)劃 組織組織發(fā)展發(fā)展編制編制和招聘和招聘 人力人力資源的管理資源的管理培訓培訓, 教育和發(fā)展教育和發(fā)展PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.HR Process - Expected Results1.A skilled and capable management team, withDefined roles and responsibilitiesAccountabilityReward System 2.A management
8、 team that uses TCT methodology to achieve the company vision faster and more consistently人力資源流程人力資源流程 - 預期結果預期結果 1.1.有有管理技能和能力的管理團隊，具有管理技能和能力的管理團隊，具有確定角色和職責確定角色和職責責任責任分明分明獎懲制度獎懲制度2.2.管理團隊利用總周期時間方法更迅速、一致地實現(xiàn)公司遠景管理團隊利用總周期時間方法更迅速、一致地實現(xiàn)公司遠景PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.HR Process
9、 - Expected Results3.A restructured HR Organization with consistently applied HR policy and procedures4.Mature HR processes Human Resources Planning Organization development Staffing and recruitment Management of Human Resources Training, education and development人力資源流程人力資源流程 - 預期結果預期結果3.重組了人力資源組織，能
10、夠持續(xù)一貫的人力資源政策，遵循人力資源程序重組了人力資源組織，能夠持續(xù)一貫的人力資源政策，遵循人力資源程序4.4.成熟成熟的人力資源流程的人力資源流程 人力人力資源規(guī)劃資源規(guī)劃 組織組織發(fā)展發(fā)展 編制編制和招聘和招聘 人力人力資源管理資源管理 培訓培訓、教育和培養(yǎng)教育和培養(yǎng)PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.0%20%40%60%80%100%6-Mos 12-Mos18-Mos24-Mos30-Mos36-Mos改進人力資源流程的利益改進人力資源流程的利益Improved HR Process Benefit30%60%
11、80%85%90%崗位描述的實施崗位描述的實施Job Description Implementation經理和主管經理和主管Managers and Supervisors目標狀況目標狀況Entitlement行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動ActionsMos = 月基礎狀況基礎狀況BaselinePROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.50%60%70%80%90%100%6-Mos 12-Mos18-Mos24-Mos30-Mos36
12、-Mos5%-10%-20%-30%-30%-30%縮短招聘周期時間縮短招聘周期時間Reduction In Recruitment Cycle Time行動行動ActionsMos = 月月改進人力資源流程的利益改進人力資源流程的利益Improved HR Process Benefit行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動Actions目標狀況目標狀況EntitlementPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.05101520256-Mos 12-Mos18-Mo
13、s24-Mos30-Mos36-Mos10Hrs13Hrs17Hrs20Hrs20Hrs20Hrs培訓活動培訓活動Training Activity小時小時 （Hrs)Hours改進人力資源流程的利益改進人力資源流程的利益Improved HR Process Benefit行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動ActionsMos = 月目標狀況目標狀況Entitlement行動行動ActionsPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.010206-Mos 12-Mo
14、s18-Mos24-Mos30-Mos36-Mos5Hrs9Hrs12Hrs15Hrs15Hrs15Hrs教育和培養(yǎng)教育和培養(yǎng)Education and Development小時（小時（Hrs)Hours目標狀況目標狀況EntitlementMos = 月行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動Actions行動行動Actions改進人力資源流程的利益改進人力資源流程的利益Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.人力
15、資源流程成熟度指數(shù)人力資源流程成熟度指數(shù)HR Process MaturityIndex經理和主管人員流動率經理和主管人員流動率Turnover of Managers and Supervisors培訓活動培訓活動Training Activity教育和培養(yǎng)活動教育和培養(yǎng)活動Education and Development Activity招聘周期時間招聘周期時間和第一次通過率和第一次通過率Recruitment CT and FPY崗位描述實施崗位描述實施Job DescriptionImplementation能成功地進行內部招聘能成功地進行內部招聘Internal Recruitme
16、ntSuccess能否保留服務期能否保留服務期低于兩年的低于兩年的經理和主管人才經理和主管人才Retention ofManagers andSupervisors with lessthan 2 years service人員準時招聘到位人員準時招聘到位RecruitmentOTD收益收益- -薪資比例薪資比例Revenue RMB per Remuneration RMB供應鏈供應鏈 - 績效考評圖績效考評圖HR - Cockpit Chart 建議模式建議模式PROPOSED MODEL PROPRIETARY2000 Thomas Group, Inc.All Rights Reser
17、ved.人力資源跨功能小組人力資源跨功能小組Human Resources CFT領導：領導：許連批許連批顧問：顧問：百約翰百約翰CFT成員：成員：待定待定指導：指導：待定待定恒安其他成員：待定恒安其他成員：待定Leader: Xu Lian PiResultant: John BluntCFT Members: TBDAdvisors: TBDHengan Others: TBDPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.Job Description Implementation0-6個月內改進人力資源流程的利益?zhèn)€月內改進人力
18、資源流程的利益 0-6 Mos. Improved HR Process Benefit1.制定、檢驗“關鍵”技能組合，并形成模板2.制定、檢驗“關鍵”崗位描述，并形成模板3.識別管理團隊技能組合4.確定管理團隊的崗位描述5.編寫業(yè)務改進團隊和指導委員會的崗位描述6.確定現(xiàn)有“關鍵”管理人員的技能組合7.進行差距分析8.尋找、重新定位 “關鍵”管理人員，并實現(xiàn)其一體化9.輔導、培訓、培養(yǎng)“關鍵”管理人員1.Develop, test and template key skill sets2.Develop, test and template key job descriptions3.Ide
19、ntify Management Team skill sets4.Determine Management Team job descriptions5.Write BIT and Steering Committee job descriptions6.Determine skill sets of current key managers7.Undertake gap analysis8.Match, reposition and realign key managers9.Mentor, train and develop key managers崗位描述的實施崗位描述的實施Job D
20、escription Implementation PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Identify and commence removing barriers to implementation of skill set identification, job descriptions, gap analysis, repositioning, realign and training throughout Hengan2.Commence rollout of skill set identification
21、, job descriptions gap analysis, repositioning, realign and training to Hengans managers1.了解全公司技能組合識別、崗位描述、差距分析、重新定位、人員一體化和培訓工作中的障礙，并開始障礙排除行動2.開始“推廣”全公司經理層技能組合識別、崗位描述、差距分析、重新定位、人員一體化和培訓工作6-12個月內改進人力資源流程的利益?zhèn)€月內改進人力資源流程的利益 6-12 Mos. Improved HR Process Benefit崗位描述的實施崗位描述的實施Job Description Implementatio
22、n PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue to review barriers2.Continue rollout of skill set identification, job descriptions gap analysis, repositioning, align and training to Hengans managers3.Commence rollout of skill set identification, job descriptions gap analysis, repo
23、sitioning, align and training to Hengans supervisors1.繼續(xù)了解障礙2.繼續(xù)“推廣”全公司經理層技能組合識別、崗位描述、差距分析、重新定位、人員一體化和培訓工作3.開始“推廣”全公司主管層技能組合識別、崗位描述、差距分析、重新定位、人員一體化和培訓工作12-18個月內改進人力資源流程的利益?zhèn)€月內改進人力資源流程的利益 12-18 Mos. Improved HR Process Benefit崗位描述的實施崗位描述的實施Job Description Implementation PROPRIETARY2000 Thomas Group, I
24、nc.All Rights Reserved.1.Continue to review barriers2.Continue rollout of skill set identification, job descriptions gap analysis, repositioning, realign and training to Hengans managers and supervisors18-24個月內改進人力資源流程的利益?zhèn)€月內改進人力資源流程的利益 18-24 Mos. Improved HR Process Benefit崗位描述的實施崗位描述的實施Job Descript
25、ion Implementation 1.繼續(xù)了解障礙2.繼續(xù)“推廣”全公司經理層和主管層技能組合識別、崗位描述、差距分析、重新定位、人員一體化和培訓工作PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization1.內部化24-30個月內改進人力資源流程的利益?zhèn)€月內改進人力資源流程的利益 24-30 Mos. Improved HR Process Benefit崗位描述的實施崗位描述的實施Job Description Implementation PROPRIETARY2000 Thomas Group,
26、Inc.All Rights Reserved.1.Internalization1.內部化30-36個月內改進人力資源流程的利益?zhèn)€月內改進人力資源流程的利益 30-36 Mos. Improved HR Process Benefit崗位描述的實施崗位描述的實施Job Description Implementation PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.0-6個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 0-6 Mos. Improved HR Process Benefit1.Scope, map, e
27、stablish baseline and entitlement, develop measures and identify barriers in recruitment sub-process2.Review recruitment policies and strategies3.Identify appropriate external recruitment organizations4.Develop strategy to encourage internal candidates5.Conduct interview training招聘周期時間招聘周期時間Recruitm
28、ent Cycle Time1.確定基礎狀況和目標狀況的范圍、流程，確定基礎狀況和目標狀況的范圍、流程，制定衡量指標，并識別招聘分支流程中的制定衡量指標，并識別招聘分支流程中的障礙障礙2.回顧招聘政策和戰(zhàn)略回顧招聘政策和戰(zhàn)略3.識別合適的外部招聘組織識別合適的外部招聘組織4.制定鼓勵內部應聘的戰(zhàn)略制定鼓勵內部應聘的戰(zhàn)略5.進行面試技能培訓進行面試技能培訓PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Remove barriers2.Rebuild recruitment policies and strategies3.Deve
29、lop relationships with key external recruitment organizations4.Implement programs to increase number of internal candidates5.Develop strategy to attract external candidates6-12個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 6-12 Mos. Improved HR Process Benefit招聘周期時間招聘周期時間Recruitment Cycle Time1.排除障礙排除障礙2.重新制定招聘政策和策略重
30、新制定招聘政策和策略3.建立和外部建立和外部“主要主要”招聘公司關系招聘公司關系4.實施合適的方案，增加內部招聘的侯選人實施合適的方案，增加內部招聘的侯選人數(shù)數(shù)5.制定合適的戰(zhàn)略，吸引外部人才制定合適的戰(zhàn)略，吸引外部人才PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue to review barriers2.Implement strategy to attract external candidates3.Implement program to identify high quality internal ca
31、ndidates suitable for more senior positions4.Develop relationships with key training and education institutions12-18個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 12-18 Mos. Improved HR Process Benefit招聘周期時間招聘周期時間Recruitment Cycle Time1.繼續(xù)排除障礙繼續(xù)排除障礙2.實施吸引外部人才的戰(zhàn)略實施吸引外部人才的戰(zhàn)略3.貫徹方案，識別內部高素質人才，并提供貫徹方案，識別內部高素質人才，并提供合適的升職機會
32、合適的升職機會4.建立和建立和“主要主要”相關培訓和教育機構的合相關培訓和教育機構的合作關系作關系PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue to remove barriers2.Implement succession planning for Manager and Supervisor positions3.Implement program to attract back, former employees18-24個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 18-24 Mos. Im
33、proved HR Process Benefit招聘周期時間招聘周期時間Recruitment Cycle Time1.繼續(xù)排除障礙繼續(xù)排除障礙2.實施經理和主管職位的繼承人規(guī)劃方案實施經理和主管職位的繼承人規(guī)劃方案3.實施吸引離職老員工的方案實施吸引離職老員工的方案PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization24-30個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 24-30 Mos. Improved HR Process Benefit招聘周期時間招聘周期時間Recruitmen
34、t Cycle Time1.內部化內部化PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization30-36個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 30-36 Mos. Improved HR Process Benefit招聘周期時間招聘周期時間Recruitment Cycle Time1.內部化內部化PROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.培訓活動培訓活動Training Activity1.Conduct TCT Tr
35、aining2.Develop and implement training program for Management Team3.Develop and implement a management skills program for Hengan people, including HR, Marketing, Sales, Fulfillment and Supply Chain4.Develop and Implement Training Plan1.進行總周期時間培訓進行總周期時間培訓2.制定并實施管理團隊的培訓項目制定并實施管理團隊的培訓項目3.制定并實施恒安員工（包括人力
36、資源、營制定并實施恒安員工（包括人力資源、營銷、銷售、生產技術和供應鏈管理）的管銷、銷售、生產技術和供應鏈管理）的管理技能培訓項目理技能培訓項目4.制定并實施培訓計劃制定并實施培訓計劃0-6個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 0-6 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue to conduct TCT Training2.Continue training program for Management Team3.Con
37、tinue management skills program4.Continue Training Plan5.Conduct Train-the-trainer Training6.Conduct Internal Resultant Training7.Conduct training to meet individual needs培訓活動培訓活動Training Activity1.繼續(xù)進行總周期時間培訓繼續(xù)進行總周期時間培訓2.繼續(xù)進行管理團隊的培訓繼續(xù)進行管理團隊的培訓3.繼續(xù)進行管理技能培訓繼續(xù)進行管理技能培訓4.繼續(xù)制定并實施培訓計劃繼續(xù)制定并實施培訓計劃5.進行進行“培訓師
38、培訓培訓師培訓”6.進行進行內部顧問培訓進行進行內部顧問培訓7.進行針對具體需求的培訓進行針對具體需求的培訓6-12個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 6-12 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue to conduct TCT Training2.Continue mentoring and training program for Management Team3.Continue management skill
39、s program4.Continue Training Plan5.Conduct training to meet organizational and individual needs培訓活動培訓活動Training Activity1.繼續(xù)進行總周期時間培訓2.繼續(xù)進行管理團隊的輔導和培訓3.繼續(xù)進行管理技能培訓項目4.繼續(xù)制定并實施培訓計劃5.繼續(xù)進行針對組織和個人技能需求的培訓項目12-18個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 12-18 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group,
40、Inc.All Rights Reserved.1.Continue to conduct TCT Training2.Continue mentoring and training program for Management Team3.Continue management skills program 4.Continue Training Plan5.Conduct Internal Resultant Training6.Continue training to meet organizational and individual needs培訓活動培訓活動Training Act
41、ivity1.繼續(xù)進行總周期時間培訓2.繼續(xù)進行管理團隊的輔導和培訓項目3.繼續(xù)進行管理技能培訓項目4.繼續(xù)制定并實施培訓計劃5.繼續(xù)進行內部顧問培訓6.繼續(xù)進行針對組織和個人技能需求的培訓項目18-24個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 18-24 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization1.內部化培訓活動培訓活動Training Activity24-30個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程
42、的收益 24-30 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization1.內部化培訓活動培訓活動Training Activity30-36個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 30-36Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.教育和培養(yǎng)教育和培養(yǎng)Education and Developm
43、ent1.Develop and implement mentoring and development program for Management Team1.為管理團隊制定并實施輔導和培養(yǎng)計劃0-6個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 0-6Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue mentoring and development program for Management Team2.Develop and im
44、plement a Management Development Program3.Organize education and development activities to meet individual needs教育和培養(yǎng)教育和培養(yǎng)Education and Development1.繼續(xù)進行管理團隊輔導和培養(yǎng)規(guī)劃2.制定并實施管理團隊培養(yǎng)計劃3.組織教育和培訓活動，滿足個人需求6-12個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 6-12Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.
45、All Rights Reserved.1.Continue mentoring and development program for Management Team2.Continue Management Development Program3.Continue education and development activities to meet individual needs4.Organize education and development activities to meet organizational needs教育和培養(yǎng)教育和培養(yǎng)Education and Dev
46、elopment1.繼續(xù)進行管理團隊輔導和培養(yǎng)規(guī)劃2.繼續(xù)進行管理團隊培養(yǎng)3.繼續(xù)組織教育和培訓活動，滿足個人需求4.組織教育和培訓活動，滿足組織需求12-18個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 12-18 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Continue mentoring and development program for Management Team2.Continue Management Development P
47、rogram3.Continue education and development activities to meet individual and organizational needs教育和培養(yǎng)教育和培養(yǎng)Education and Development1.繼續(xù)開展管理團隊輔導和培養(yǎng)計劃2.繼續(xù)開展管理團隊培養(yǎng)工作3.繼續(xù)組織教育和培訓活動，滿足個人和組織需求18-24個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 18-24 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Righ
48、ts Reserved.1.Internalization教育和培養(yǎng)教育和培養(yǎng)Education and Development1.內部化24-30個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 24-30 Mos. Improved HR Process BenefitPROPRIETARY2000 Thomas Group, Inc.All Rights Reserved.1.Internalization教育和培養(yǎng)教育和培養(yǎng)Education and Development1.內部化30-36個月內改進人力資源流程的收益?zhèn)€月內改進人力資源流程的收益 30-36 Mos. Improved HR Process Benefit
人力資源流程培訓講座課件
