《管理英語》形成性考核冊

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1、電大資源網(wǎng)《管理英語（2）》形成性考核冊參考資料 《管理英語（2）》是國家開放大學2017年春季新開的課程之一，對國家開放大學的管理專業(yè)學生進行統(tǒng)一考試。該資料對學生完成學習任務起著一定的輔助作用。電大資源網(wǎng)還有國家開放大學其他課程的參考資料，可以參考。 注：本科目已按字母排版整理成期末考試小抄 一、交際用語（共計10分，每小題2分） 作業(yè)1 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - Iwasworriedabout my math,butMr.White gavemean A. -. A. That’saneasycourse. B.

2、 Congratulations! C. Mr.White is very good. 2. - Hi, Helen, I’llhave aninterview tomorrow. I’m afraid Ican’t makeit. -. A. Sure, you can.Takeit easy. B. I’m sorryto hearthat. C. That’sallright. 3. 一Should Ileave earliertomorrowmorning? -. A. Yes, it’sbetter toleaveearliertoavoidthe morning

3、traffic. B. Yes, you will. C. No,youwon’t. 4. 一Howdo you thinkof thetheme of our event? -. A. It’s pretty good. B. I feelso sorryabout that. C. I’dliketohavesometea. 5.-. 一Itwillbeheldonthe 3rdfloor of Shakiraton Hotel. A. When will you giveaspeech? B. Does your speech still goon? C. What

4、 istheaddressof your speech? 二、詞匯與結構（共計30 分，每小題2分） 6-20題：閱讀下面的句子，從A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內(nèi)。 6. Hewasalwaysinsharing his enormous knowledge. A. generousB. generation C.generate 7. Hisactionis alwayswith his words. A. constant B. continuousC. consistent 8. - Can you go skatingwi

5、thus thisafternoon? 一Sorry，I can’t. Itake care of mylittlesisterat home. A. could B. mayC. have to 9. - Whosetextbook isthis? - ItJohn’s. It has hisnameon it. A. can’tbeB. must beC. might be 10. I’m writing toa positionasa computer engineerinyourcompany. A. thank for B. wait forC. apply for

6、11. You can try thesemethodstokeepyour interviewanxietycontrol. A. underB. on C. with 12. acompany really wants isa candidatehas the right skills. A. What ...thatB. That...what C. That...that 13. Thesetipsmayhelpyou avoidbademployeesfor yourcompany. A. tohireB. hiringC. hire 14. Writetheteleph

7、onenumber downyou forget. A. oncaseB. incaseC. under case 15. Does his absencetoyour work? A. make adifferenceB. take all the credit C. bring about 16. American youngpeople would ratheradvicefrom strangers. A. getB. getting C. got 17. you prepare crosstraining plans,youneedto consider boththec

8、ompanybenefits and the employee benefits. A. AlthoughB. Even ifC. As 18. The success ofoureventistothesponsor. A. relatedB. based C. intended 19. Your long-termsuccess inevent planningwill bebasedthe experience you had. A. toB. onC. of 20. the feedback is very helpfulforplanningfuturemeetings

9、and events. A. Get B. GettingC. To get 三、閱讀理解（共40 分，每小題4分） 21-25 題：閱讀下列短文，從A,B、C 三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。 Passage 1 PPHC and Gooseneckaretwo organizationsthatdo similarcommunity work. Each has hired a newstaff membertomake contact with and provideservicestonewparents. Elainehasaccepted ajo

10、b with PPHC.Shehasadegree inpsychologybut hasnever done thistypeof workbefore. Onherfirst day, after showing her toherdesk and introducing her tocolleagues,thedirector giveshera town mapanda listof the names ofthe familiesshe willbe responsiblefor,andwishes herluck. Afterlunch, Elainesetsoutto con

11、tact the families,worriedabout whatshe’ll door say whenshemeets them. Mark has adegreesimilar toElaine’s, and has justbeen hiredby Gooseneck. On his firstday,helearns that hisjobwill consistof training for the next week. Markspends two days goingonfamily visits withexperienced staff members,anddis

12、cusses withthem what theydidandwhy.He role-playssomesituationswith otherstaffmembers,andgets somedirect instructionfromthem. Bythefollowingweek, when he’son hisown, hefeels he hasa pretty good idea ofwhatheneeds todo, and how togoaboutit. And he knowsthat his training willcontinue. Whichsituation

13、 wouldyou ratherbe in, beingthrowninto the thickof things withno training or beingtrained toprepareforthework you’re goingto do? 21. What are PPHCandGooseneck? A. They are two companies that dosimilarbusiness. B. They are two organizationsthat dodifferent community work. C. They are two organiza

14、tionsthat dosimilarcommunitywork. 22. Whichdegree doesElainehave? A. Psychologydegree. B. Physiologydegree. C. Sociology degree. 23. Whichof the following statementsistrueaccordingto the passage? A. Elainehasdonethistypeof communityworkso her organization doesn’tprovide stafftraining. B. Mark

15、 has aclear idea of his job afterthetraining. C. Mark knowshistraining comesto an end. 24. How isMark trainedto beprepared for hiswork? A. Mark spendstwodayson familyvisitswithexperienced staffmembers anddiscusswith them. B. Mark role-playssomesituations with otherstaffmembersandgetssome direct

16、 instruction from them. C. Both AandB. 25. What is the main idea ofthepassage? A. Theimportanceof training. B. Different trainingways. C. Elaine’s and Mark’s workexperience. 26-30題：請根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在題前括號內(nèi)。 Passage 2 Hiringtheright employee isa challenging process for a

17、company. Abad hire not just wastesyour time and money, but alsoimpactsthe team spiritandcompany morale. Agood hire,however,pays youbackin employeeproductivity, successful employment relationship, and business culture enhancement.Here are certain rulesthat you canuse to selectthe rightemployee. De

18、signaneffective advertisement. Aclearlytargeted ad.attractsqualified candidates and discourages others.You can makeyourad.More effectivewith apreciseandspecific job description. Ask the rightjobinterview questions. The purpose of the interviewis to findoutif the candidateis astrong fittoyourbusine

19、ss. By usinga sequenceof particularly designed questions, youare ableto get atruepicture of your potential employee. Checkbackgroundsandreferences.Backgroundchecking helpsyoureduce risks and improve the overall quality ofhire.Youneedtoverify thatallthepresented credentials,skills, and experiencear

20、eactually possessedbyyourcandidate. ( F )26.Hiring the wrong employee is expensive, costlytoa company, andtime consuming. ( F )27.A company hasto spenda lot ofmoney hiring aright employee. ( F )28.An advertisement with aclear targetwillmakeallcandidates lose courage. ( T )29.Welldesignedintervie

21、wquestions can helpyouknow more about the candidates. ( T )30.Workexperience isoneof the primary things for an employer to verify in backgroundchecking. 四、翻譯（共計20分，每小題4分） 31-35題：選擇正確的譯文，并將答案序號罵在題前括號內(nèi)。 31. Atruefriendis someonewhoreachesforyour hand and touches your heart. A. 一個真實的朋友就是能伸出他的手觸碰你心

22、靈的人。 B. 一個真實的朋友就是能伸出他的手理解你心靈的人。 C. 真正的朋友是一個可以援手幫助并感動你心扉的人。 32. The old saying“practicemakes perfect”applies tointerviewingtoo. A. 古話“曲不離口”也適用于招聘。 B. 古話“熟能生巧”對面試準備也是適用的。 C. 在申請面試資格時我們常常用到古話“熟能生巧”。 33. Wecan’tpossiblyget the work doneby October. A. 十月份前我們不可能做完這項工作。 B. 十月份前我們不可能做這項工作。 C. 十月份后

23、我們不可能做完這項工作。 34. They havedisagreement ontheplan ofcelebrating the founding ofthe community. A. 他們對公司的成立資金都有不同意見。 B. 他們對慶祝公司成立的方案有異議。 C. 他們?yōu)榱藨c祝公司成立的方案而爭吵。 35. Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent. A. 這也包含了此次活動的主要目的和意義。 B. 這些都是用來識別此次活動與其他不同活動的主要區(qū)別。 C. 這

24、就包括了弄明白你舉辦此次活動目的背后的高層次的推理。 一、交際用語(共計10分，每小題2分） 作業(yè)2 1-5題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - Wouldyoumind filling the questionnairefor me? -. A. Noproblem.Just give me yourquestionnaire. B. Sorry Ican’tgo there. C. I really appreciatethat. 2. - Can you stayherelonger? -butIhavetobebacktomorr

25、ow. A. I’d love to, B. No,thank you, C. I’m afraidnot, 3. - Why do you look unhappy.What’sthematter? -. A. I’m satisfiedwiththe good performance ofthe radioI’ve justbought. B. I’m glad to have bought thisradio atsucha price. C. I’m ratherdisappointed withthepoorquality oftheradio I’vejust bo

26、ught. 4. - Goodmorning,Sunshine CommunityCenter!May Ihelp you? -. A. I’d like to book one airticket. B. I’m glad to introduce myselfto you. C. I needa plumber torepairthewater pipein my kitchen. 5. 一Hello, is that servicecenter?Theelevator ofourapartment doesn’twork. -. A. Oh,I don’t know wh

27、at’swrong with it. B. Sorry，I’11 have itchecked out at once. C. OK,I see. 二、詞匯與結構（共計30 分，每小題2分） 6-20題：閱讀下面的句子，從A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內(nèi)。 6. Youneed tothose questionnairepapersforyour company. A. hand outB. hand inC. hand on 7. Questionnairesarenot suitablesome people. A. inB.

28、 forC. with 8. Where are you usedtovegetables? A. buyB. bought C. buying 9. Customersrefusetofillingthequestionnaire arenotpermitted tobuy the product . A. what B.whichC. Who 10. The musiclikethesingingofa bird. A. hears B.listensC. sounds 11. Ilikecookingformy friendsinfreetime. A. meB. myC

29、. mine 12. You’dbetterhaveyour hairbefore goingto yourfriend’s wedding. A. cuttingB. cutC. to cut 13. Her article isin her class. A. better B.wellC. thebest 14. Wefeelwith the inconveniencetheservicecenterbroughtus. A. disappointedB. worried C. surprised 15. Our workers have been checking the

30、 heatingsystem sinceyoucalled us.Iyouitwill perform well soon. A. argue B. affectC. assure 16. Idon’t know. I justarrivedheretwo minutes ago. A. what’sgoing onB. howisgoing on C. whoisgoing on 17. Theysincelastnight. They are aboutto finish the work. A. are cleaning the system B. have beenclea

31、ningthesystem C. had cleaned the system 18. I’m confidentinthese as long as wetheneeds of the communityresidents and improve our service quality. A. keep aneyeonB. keep aneyeat C. keep eyes on 19. Wehave toourannual workreportto the managernextweek. A. hand inB. hand out C. hands up 20. the fo

32、g, we shouldhave reached the annualmeeting siteon time. A. Becauseof B. Inspite ofC. Butfor 三、閱讀理解（共40 分，每小題4分） 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。 Passage 1 Questionnairescanbeasimple way togettoknow your audience’s opinions. Thoughit is easy towrite aquestionnaire,youneed alot of

33、skill and experience towrite agood one. Luckily,gooddesign skillscanbe learned in ashort time. KeepYour Questionnaire Simple and Visually Attractive Keep yourquestionnaireshortandsimple.A short and simplequestionnaireis more likelytobe completedand returned.It is also important tomake your questi

34、onnaire as attractiveaspossible.You should keep the following designelementsin mind: Text:Choose afont style that iseasy toread, andmakesure the font sizeislarge enoughforyour respondents to read. Paragraphs: Long paragraphs can be daunting for readers,sotryto keep your blocksof text to ahandfulo

35、f lines. Whitespace: Ensure that there isspace between questions and sections anddon’t make margins too small. KeepQuestionsBrief and Easy to Understand Be brief and direct with yourquestions.Do not useanyunnecessarywords and phrases. Briefquestions that use simple languageareeasy toread and unde

36、rstand, so the participantswon’t find it difficulttofillin thequestionnaire. MakeSure Questions Are In the Right Order You shouldstart yourquestionnaire withgeneral questions and thenmove tospecific ones.Tryto avoidjumping back and forthbetween general and specific questions. Use Open-EndedQuest

37、ions Properly Open-endedquestions mean respondentscananswer freelyusing theirown words.Theycan provide more detailedinformation, but they take more time and effortto answerandcanbe moredifficulttoanalyze. You shouldnotusetoo many open-ended questionsinone questionnaire. In a word,takingthetime t

38、odevelopa well-designed and participant“friendly questionnairewillgiveyou useful data thatcan help you make the right decisions. 21. The questionnairecontains followingelements except？ A. test B. paragraph C. address 22. Inorder to keep your questionnaire visually attractive,youshould. A. choo

39、sedifferent font styles in aquestionnaire B. write longparagraphs insteadof shortones C. leave enough spacebetweenquestions and sections 23. You shouldstart your questionnaire withquestionsandthenmoveto ones. A. general, specific B. specific, general C. short,long 24. What couldbethebest titl

40、eforthispassage? A. Designing an Effective Questionnaire. B. Questionnaire is thebestwayto collect data from many people. C. Questionnaire benefits ourlife. 25. Whichof the following statementsisNOTtrue? A. Questionnaire designskills can belearnedin a shorttime. B. Open-endedquestionscannot pr

41、ovide more detailedinformbetter not usetoomany open-endedquestions inone questionnaire. C. It’s worthtakingthe time todevelopa well-designed and participant-friendly questionnaire. 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F’’,并將答案寫在題前括號內(nèi)。 Passage 2 An annualreport of acompanyprovides information a

42、boutitsbusinessperformance for certain people. Thesepeopleincludetheinvestors,potential investors andother stakeholders.Fromthereport, peoplecanunderstandthecompany’sbusiness scope,recent situationandfuture development.Themain parts ofan annual reportusually include chairman’s letter, operationana

43、lysis and financialstatements. ·Chairman’s Letter Usually, an annualreport shouldcontaina letter from the chairman.The lettershould provide details aboutthe successes and the challenges of the past year. Itshouldalso include the futureoutlook for the company. ·OperationAnalysis The operationana

44、lysisis anoverviewofthebusiness inthepast year. Itusually includes new hiresandnew product introductions. Atthesame time,it willintroduce businessacquisitionsand other importantissues. ·FinancialStatements The financialstatements areveryimportant for an annual report. People can know the company’

45、sperformancein thepast from the statements.It usually three aspects.The first one istheprofitandloss statement.Thesecond oneisthebalancesheet.Andthethird one isthecash flow statement. ( T )26.An annual report ofa company provides some information about itsbusiness performance for certainpeople.

46、( F )27.People can know everythingof the companyfromtheannualreport. ( T )28.An annual report usually includes chairman’sletter,financial statements and operationanalysis. ( F )29.A chairman’sletter shouldincludethe strategicdirectionmoving forward. ( T )30.Thispassageis mainlyabout the main part

47、s ofanannual report. 四、翻譯（共計20分，每小題4分） 31-35題：選擇正確的譯文，并將答案序號寫在題前括號內(nèi)。 31. Anewfoodmarketwill bebuilt in our communitynext month. A. 下個月我們社區(qū)就已經(jīng)建了一個新的食物市場。 B. 我們社區(qū)正在建一個新的菜市場。 C. 下個月我們社區(qū)將新建一個菜市場。 32. Onthelast day ofthe old year,there isa family dinner. A. 在老年人生命中的最后一段日子里，通常有一頓家庭餐。 B. 在即將過去的一年中

48、的最后一天，會有一次家庭聚餐。 C. 在過去的日子里，經(jīng)常有家庭聚餐。 33. You will do everything withinyour powerto tryandresolvethesituation. A. 你會在權利范圍內(nèi)盡一切努力解決問題。 B. 你會在意志范圍內(nèi)盡一切努力解決問題。 C. 你會在力量范圍內(nèi)盡一切努力解決問題。 34. Tocommunicatepreciselywhatyouwant tosay, you haveto frequently needto define key words. A. 要簡明扼要地表達本意，就必須不斷定義關鍵詞。

49、 B. 只要定義頻繁出現(xiàn)的關鍵詞就能準確傳達本意。 C. 要準確表達你的本意，就必須不斷定義關鍵詞。 35. Ithink what shouldbe done is tocreatemore job opportunitiesfor students. A. 我認為我們更需要為學生們創(chuàng)造更多的工作機會。 B. 我認為我們將來要給學生們更多機會。 C. 我認為我們已經(jīng)給了學生們更多的工作機會。 一、交際用語（共計10分，每小題2分） 作業(yè)3 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - I’mterriblysorry thatI’ve s

50、pilled some coffeeon the table. -. A. I don’t care. B. Itdoesn’tmatter. C. Don’tbe sorry． 2. - Whatstartingsalary doyouexpect? -. A. I’d like to starton Monday nextweek. B. I expect togeta salary increase. C. I’d like to startat ￥5,000 amonth. 3. - Any suggestions for theproject? -. A. I

51、 needyouradviceon it. B. I advise you toputmore handsinthisproject. C. Thanksforyoursuggestions. 4. - Our company is doing a customerservicequestionnaire.MayI take youa moment? -. － A. Itdoesn’tmatter B. Byallmeans. C. I haveno idea. 5. -Iamsorry.Nowwhat werewetalkingabout? -. A. Never mi

52、nd. B. I don’t remember,either. C. Youwere sayingthatyou usedto be ateacher. 二、詞匯與結構（共計30 分，每小題2分） 6-20題：閱讀下面的句子，從A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內(nèi)。 6. Oneday, our dreamswillreality. A. turn outB. turn intoC. turn away 7. Hesayswhat hethinks anddoes what he wants todo，otherpeople’sfeel

53、ings. A. according toB. regardlessof C.becauseof 8. Weshould takethedegreeaccount whenwe recruita new secretary. A. withB. into C. of 9. Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying. A. forwhichB. which C. that 10. Participantshavethe ProductivityAnalysisWorksheet

54、. A. completing B. been completedC. completed 11. How many players does a baseballteam? A. consistofB. beresponsiblefor C. setout 12. This involvesthe high-level reasoningbehind your intentionsforthe event. A. identifyB. identifiedC. identifying 13. Weshouldkeepinmind the feedback is very help

55、fulforplanningfuturemeetings and events. A. whatB.thatC.when 14. The investor shouldbe awareof the limitationsof the financialstatementanalysisthe annualreport. A. based onB. basingon C. base on 15. Underno circumstanceto tellliestothepublic. A. thecompanies are allowed B. arethecompanies allo

56、wed C. thecompanies willallow 16. The more information youcanget，in yourfield. A. themore competitivewillyoube B. youwill bethemorecompetitive C. themore competitiveyou willbe 17. Wei tverymuch that you’vecometogiveus a timely ride.Otherwise we wouldmissthe train. A. appreciateB.expectC.promi

57、se 18. Iwould rathertwoweeksearlier. A. youshouldcomehereB.youcame here C. youhadcome here 19. face-to-faceinterviews,questionnaires are cheaperforcollecting datafrom alarge numberofrespondents. A. ComparedtoB. ComparingC.Compare 20. Ourcompanywillthecustomers’suggestions. A. respondB.respondi

58、ngtoC.respondto 三、閱讀理解（共40 分，每小題4分） 21-25 題：閱讀下列短文，從A,B、C 三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。 Passage 1 Angrycustomers tend toaim theirdissatisfaction and complaintsatstaff members.If this happens to you, you should rememberthatthey are actuallyexpressingtheir dissatisfaction aboutthe companyandnotabo

59、ut youas an individual.But if you wish to be successfulinanybusiness, thenyouhavetolearn how to handleangry customers. Listed belowarea few guidelines tohelp you developyourownpersonalstrategy for dealing with angrycustomers: Neverargue back.Youmust stay calmandaimto satisfythecustomereven in the

60、 most difficultsituations.It is onlyby agreeingwith theirviewpoint and suggesting a possiblesolutionthatyou will resolve the situation and send the customeraway happy. Use your earsmorethanyourmouth. Makesureyou listenmore than you speak. By listeningcarefully, you willbeabletounderstandwhythecust

61、omeris complaining, so thatsatisfactorystepscan be taken. Show thatyoucare: Useeveryopportunitytoexpressyour apology andunderstanding. You havetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation. This exhibition ofyourconcern willwinthecustomer over.There will be asignificant c

62、hangeintheir behavior. Control your angerandbe patient. Learnto relax and calm yourself.Havingpatience with yourcustomers andwithyourselfwill goa longwayinwinningover hostile customers. The aboveguidelines are veryusefulin helping yousuccessfullytackle allkinds of difficultsituations inlife.Ifyou

63、follow them, you are onyour wayto succeedinginyour career. 21. Whom do angrycustomers tendto aim theirdissatisfaction and complaints at? A. Staff members. B. Companymanagers. C. Those who accompanythem. 22. When acustomer shouts rudelyatyou,youshould. A. arg1e backandprotect yourself B. keep

64、quietandleavethe customeralone C. keep calm and listencarefullytothecustomer 23. The underlinedsentence“Useyour ears more than your mouth” means. A. Your mouthis not more important for you than your ears. B. Youshouldlisten more than you speak. C. Youshouldtalkmorethanyoulisten. 24. When deali

65、ng withan angry customer,whichis NOT the rightattitude? A. Beconcerned. B. Bepatient. C. Beamused. 25. Whichof the following statementsistrueaccordingto the passage? A. When the customerscomplain, you needn’tlistencarefully. B. Youneedn’t say sorry tothose angrycustomers. C. Youshouldrelax yo

66、urselfandtryto understand the angrycustomers. 26-30題：請根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在題前括號內(nèi)。 Passage 2 GoodCommunication Skills -Key to Success Good communicationskills arethekeytosuccess inlife, work and relationships. Without effectivecommunication,a message canturnintoanerror, misunderstanding, frustration, or even disasterbybeing misinterpreted orpoorlydelivered. The steps for good communication skills: 1. Know what to say. Understand clearly the purposeandintent of your messa