教學ppt課件-《酒店實用英語》

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1、Unit 1 Reservation 酒店預訂Unit 1 Reserv Key point:to answer questions concerning reservation to take a reservation to cancel a reservation to confirm a reservation Warm up:Reservation Procedures Greet the guest Ask about reservation information Check the room availability Confirm the reservation/Refuse

2、 the reservation Key point:Key words in the text reservation n.預訂，預約 responsibility n.責任,職責 advance adj.事先的,預先的 concerning prep.關(guān)于 assign vt.分配,指派 cancellation n.取消 revision n.修訂,修改,修正 confirmation n.證實,確認,批準 confirm vt.確定,批準,使有效 immediately adv.立即,馬上 reply n.答復,回答 paperwork n.文書工作，全部文件 request n.請求

3、,要求 vacancy n.空,空白,空缺,空閑 specified adj.具體指定的 information n.信息，通知,消息 Key words in the text Key words and sentences in Dialogue AVocabularysingle room n.單人間 double room n.雙人間available adj.可用到的,可利用的 king-size bed n.大床access n.入口,通道 Internet access n.網(wǎng)絡接口continental adj.大陸的，歐洲大陸的 contact n.接觸,聯(lián)系Notes1.G

4、rand Hyatt Hotel 君悅大酒店2.Have you got any vacancies for the nights of 12th and 13th?12、13號兩天有空房嗎？3.We have a double-room available.我們有一個雙人間可以訂。4.Do you accept VISA?可以用信用卡嗎？Key words and s Key words and sentences in Dialogue BVocabularychange vt.改變,變化 booking n.預訂,預約deluxe adj.豪華的,高級的 detail n.細節(jié),詳情la

5、ter adv.后來,隨后 remain vi.保持 Notes1.I need to change my booking.我想更改房間預訂信息。2.The rate will remain the same.您的房間價格不會變。3.By the way,is there a new confirmation number?順便問一下，我的信息確認號也變了嗎？Key words aRole PlaySituation A:Please write the E-mail to book a single room in advance in the hotel and your partner

6、as a hotel reservationist will reply.Situation B:You are going to make a group reservation for the travellers.Make a dialogue with your partner to make the reservation.Situation C:You have to cancel the reservation that you have made,so you will make a phone call with the reservationist to cancel it

7、.Role PlayFurther extention1.Id like to book a double room for next Sunday.下周日我想訂一個雙人房間。2.Id like to book a single room with bath from the afternoon of October 5th to the morning of October 10th.我想訂一個帶洗澡間的單人房間，10月5日下午到10月10日上午用。3.What is the rate,please？請問房費多少？4.What services come with that?這個價格包括哪些

8、服務項目呢？5.Id like to reserve some rooms for a tourist party.我想為一個旅游團訂房間。6.Id like to cancel a reservation because the travel schedule has been changed.我取消已經(jīng)預定的房間因為旅行計劃有所改變。Further extention1.Id like Information Corner Ways of rating:European plan(EP)American plan(AP)Modified plan(MP)Continental plan(C

9、P)Bermuda plan(BP)Information Corner Ways of ratUnit 2 Reception and Check In接待與登記入住Unit 2 Reception and Key point:to check in a guest with reservation;to help to fill in the registration form;to show the way to the room;to introduce room facilities Warm up:Check In Procedures Key point:to chec Key

10、words in the textreception n.接待處 doorman n.門衛(wèi)，看門的人 registration n.注冊,報到,登記 bellman n 侍者 impression n.印象,感想 briefly adv.簡要地,暫時地staff n.全體職員 introduce vt.介紹,傳入,引進register v.記錄,登記,注冊 facility n.設(shè)備,工具employee n.職工,雇員,店員 basic adj.基本的 Key words in the textKey words and sentences in Dialogue A Vocabulary

11、receptionist n.招待員,接待員 passport n.護照 issue n.出版,發(fā)行,問題 skip vt.跳過，跳越，略過 complete vt.完成,使完善 departure n.啟程,出發(fā),離開 nationality n.國籍,國家 regulation n.規(guī)則,規(guī)章 Notes 1.Would you please fill out this form while I prepare your key card for you?請您填一下這張表，我來找您的房卡。2.You can just skip that.Ill put in the room number

12、 for you later on.您可以先跳過，等一下我來寫房間號。3.It is on the14th floor and the daily rate is 90 dollars.房間在14層，價格是每天90美元。Key words and sentences in DiaKey words and sentences in Dialogue B Vocabulary deluxe adj.豪華的,高級的 detail n.細節(jié),詳情 later adv.后來,隨后 remain vi.保持 Notes 1.I need to change my booking.我想更改房間預訂信息。2

13、.Can you give me the confirmation number,please?請告訴我您的信息確認號碼好嗎？3.The rate will remain the same.您的房間價格不會變。4.By the way,is there a new confirmation number?順便問一下，我的信息確認號也變了嗎？by the way 作為插入語，表示順便問一下，順便說一下。Key words and sentences in DiaRole PlaySituation A:Imagine that you will go on business to New Yor

14、k next Monday and you need to send an E-mail to book a single room in advance in the hotel.Please write the E-mail and your partner as a hotel reservationist will reply to you.Situation B:Anna is a tourist guide.Tomorrow she will receive a touring party from Canada and she needs to make a group rese

15、rvation for the travellers.Make a dialogue to make the reservation.Situation C:John has booked a room in Mega Hotel in advance,but now he needs to cancel the reservation.Therefore,he plans to make a telephone call to the hotel.Make a dialogue between John and the receptionist.Role PlayFurther extent

16、ion1.May I have a look at your passport?請出示一下您的護照好嗎？2.Could you please fill in this registration card please?請?zhí)钜幌逻@張登記卡好嗎？3.Please dont forget to carry it at all times.請別忘了隨身攜帶。4.Please remember to return your key before you leave the hotel.請在離店時記著歸還您的鑰匙。5.The porter here will take your luggage and s

17、how you the way.行李員會幫您拿行李，并帶您到房間去。6.Your baggage will be sent up in a few minutes.您的行李馬上有人送過來。Further extention1.May I haveInformation Corner 常見的國際通用的信用卡:酒店一般接受國際通用的信用卡，其中常見的有簽證卡/維薩卡Visa(VS)、美國運通卡 American Express(AE/AX/Amex)、萬事達卡Master Card(MC)、大萊卡 Diners Club(DC)、聯(lián)邦卡/發(fā)達卡 Federal Card。此外，還有百萬卡 JCB

18、Card/JCB International(JB)、長城卡 Great Wall Card、卡特布朗克/黑卡Carte Blanche(CB)、歐洲卡 Eurocard(EC)、巴克萊卡Barclaycard(BC)等等。Information Corner 常見的國際通用的信Unit 3 Mail and Information郵寄與信息咨詢臺 Unit 3 Mail and IKey point:to handle messages and mails of the guests;to introduce facilities and services of the hotel;to s

19、how the way to a certain place in the city;to introduce facilities of the surrounding areaWarm up:The Services of Mail and Information Area usually include:handling messages and mails of the guests;introducing facilities and services of the hotel;showing the way to a certain place in the city;introd

20、ucing facilities of the surrounding areaKey point:Key words in the texthandle vt.運用,處理,操作 probably adv.大概,或許separate v.分開,隔離,分散 proper adj.適當?shù)?正確的,特有的department n.部門,系,學部 rack n.架子，掛架，limit vt.限制,限定 attempt vt.嘗試,企圖assist v.援助,幫助 circumstance n.環(huán)境,境況surrounding adj.周圍的 assistant n.助手，助理Key words in

21、the text Key words and sentences in Dialogue A Vocabulary fax n.傳真 message n.消息,通訊,訊息 party n.(電話通話的)對方 airmail n.航空郵件 Notes 1.You have a letter and a fax,also a message was left by a lady one hour ago.您有一封信，一份傳真，和一位女士一小時前留的一個留言。2.First 20 grams is 20 yuan.Each additional 20grams is 15 yuan.寄送20克需要2

22、0元，此后每20克加15元。Key words and sentences in DiKey words in Dialogue Bamuse vt.使愉快 relaxing adj.放松的,悠閑的recreation n.消遣,娛樂 billiards n.臺球,桌球bridge n.橋牌 bowling n.保齡球teahouse n.茶室 classical adj.古典的,正統(tǒng)派的Key words in Dialogue BRole PlaySituation A:A guest is asking at the information about the restaurants i

23、n the hotel,including types(Chinese/western),location,opening hours(for breakfast,lunch),specially recommended dishes and so on.Situation B:Miss Thompson has only two free days and she wants to know where she could visit in the limit time.A clerk of the Information Area will give her some advice and

24、 tell her something about the scenic spots.Situation C:Steven is an American and now he is on business in Beijing.He lives in Jianguo Hotel,right now he needs to send a fax to his company which is located in Shanghai.He goes to the business center of the hotel.Please make a dialogue between Steven a

25、nd the clerk.Role PlaySituation A:A guest Further extention1.Where is the coffee shop,please?請問咖啡廳在什么地方？2.The coffee shop is next to the lift.咖啡廳在電梯旁邊。3.Can I get something hot at this hour of night?在晚上這個時間，我是否還能吃上點兒熱的東西呢？4.Yes.Over there in the coffee shop.可以，就在那邊的咖啡廳里。5.The travel agency in the ho

26、tel takes all kinds of booking.酒店的旅行社代辦各種預訂票。6.You can send your telex and fax in the business center.您可以在商務中心發(fā)電報和傳真。Further extention1.Where is tInformation CornerHotel facilities usually include:Health ClubSpa&SalonRestaurants&BarsEntertainment&GamingBusiness CentreBanquet and ConferenceShoppingOt

27、her facilities include:Airport limousine and shuttle Currency exchange Regular bus&lightrail services Doctor on call Laundry services CheckoutInformation CornerHotel faciliUnit 4 Telephone Desk 電話咨詢處Unit 4 Telephone Desk 電 Key point:to use telephone language;to take telephone messages;to listen for

28、details and confirm details;to answer and make various types of telephone calls Warm up:Hotel telephone calls usually include:House calls Calls from outside Key point:Key words in the textobvious adj.明顯的,顯而易見的 offer vt.提供,出價chief adj.主要的,首要的,首席的 operator n.(電話)接線員,報務員lead vt.領(lǐng)導,引導 principal adj.主要的,

29、首要的role n.角色,任務 incoming adj.引入的，進來的 connect v.連接,聯(lián)合 desired adj.渴望的,想得到的duty n.義務,責任,職責 listing n.清單,列表ascertain vt.確定,探知 forward vt.轉(zhuǎn)寄,促進 Key words in the text Key words and sentences in Dialogue AVocabularycertainly adv.(口語)當然,行 computer n.計算機dial v.撥 press vt.壓，按digit n.數(shù)字，數(shù)位 final adj.最后的,最終的No

30、tes1.Im leaving for Tokyo tomorrow morning.明天早上我要去東京。2.We have a computer wake-up service.Please dial 5 first and then the time.我們有電腦叫醒服務，請按5，然后按時間。3.There must be five digits in the final number.最后的數(shù)字一定要有5位。Key words and sentences in D Key words and sentences in Dialogue BVocabularyresponse n.回答,響應

31、,反應 pass vt.通過,傳遞 Notes1.Can you put me through to Mr.William Patterson in room 1236?請幫我接1236房間的威廉派特森先生。2.Ill pass your message to Mr.Patterson,sir.我會將您的口信帶給派特森先生。Key words and senRole PlaySituation A:A caller wanted to speak to a guest in the hotel who had a reservation but not checked in at that t

32、ime.Then the caller decided to leave a message.Situation B:You are the operator at your hotel.A guest calls and you answer the phone with a standard greeting.The guest makes a request in English.Student A plays the role of the operator,and Student B the role of the guest.Role PlayFurther extention 1

33、.This is London calling.I have a call for Mr.Wallace.Its a collect call.這里是倫敦。有一個打給華萊士先生的電話。是由接聽人付費的電話。2.This is the hotel operator.I have a collect call from Mr.Wallace in London.Will you accept the charges?這里是旅館總機。華萊士先生從倫敦打來的電話，是由接聽人付費的。您愿意付款嗎？3.Could you give me the time and the charges after the

34、 call,please?通完話后，請告訴我通話時間及費用，好嗎？4.We will add it to your final room bill.我們將一并加算在您最終的房費賬單上。5.Your call tolastedminutes.It will cost.U.S.dollars.您打到的電話持續(xù)了分鐘，費用是美元。Further extention 1.This is Information Corner 1.26個英文字母的代稱“北約音標字母表”2.常用的電話號碼Information Corner 1.26個英文字母的Unit 5Business Center商務中心Unit 5

35、Business Center商務中心 Key point:to offer secretarial services to guests to offer convention services to gueststo book tickets for guestsWarm up:The services of Business Center usually include:Secretarial servicesConvention servicesTicket services Key point:to offer secrKey words in the textaffair n.事務

36、,事件 auditorium n.會堂,禮堂projector n.投影儀，放映機 personnel n.人員，職員translator n.翻譯者 interpreter n.口譯人員flight n.班機，航班 secretarial adj.秘書的,書記的convention n.會議，大會 businessman n.商人print v.打印，印刷 material n.材料,原料Key words in the textKey words sentences in Dialogue AVocabularycongress n.大會，國會 enough adj.足夠的Notes1.W

37、e are going to have a congress on 17th November.Id like to book some facilities and personnel for it.十一月十七號我們要開個會，我想預定一些設(shè)施并安排一些工作人員。2.We need an auditorium for 40 people,a projector and a video camera.我們需要一間40人的會議室，一臺投影儀和一架攝像機。Key words sentences in DialoguKey words sentences in Dialogue BVocabulary

38、economy n.經(jīng)濟,節(jié)約 aisle n.走廊,過道Notes1.First class or economy class?頭等艙還是經(jīng)濟艙？2.Awindow seat or an aisle seat?靠窗的座位還是靠走道的？Key words sentences in DialoguRole PlaySituation A:At the Business Center,a guest asks for some information about your hotel.Answer these as best as you can.Situation B:A guest who w

39、anted to watch Peking Opera came for advice.After receiving recommendations from the clerk,he/she asked for ticket-booking service.Situation C:Mr Smith is a meeting organizer of an English company.He needs a secretary to help him with the office work.You are a clerk in Business Center.You ask him wh

40、en he needs the service and tell him the cost.Role PlaySituation A:At the BFurther extention1.Id like to copy/type/print this.我想要復印/打字/打印這個。2.How many copies would you like?您需要復印多少份？3.Ill leave the original here.Please call me when the copy is ready.我把原件先放在這里，等復印好了就打電話通知我吧。4.Would you like me to sta

41、ple these for you?需不需要我?guī)湍堰@些裝訂起來？5.Shall I copy these on both sides to the paper?我進行雙面復印，好嗎？6.Your original is not very clear.I cant guarantee your copy will be good.您的原件不太清晰，我不敢保證復印的效果會很好。Further extention1.Id like tInformation Corner北京主要的星級酒店：1.北京天倫王朝飯店 9.北京飯店 2.北京國際飯店 10.北京喜來登長城飯店3.北京華僑大廈 11.北京亞洲

42、大酒店4.北京昆侖飯店 12.北京新世紀日航飯店5.北京港澳中心瑞士酒店 13.北京世紀金源大飯店6.北京兆龍飯店 14.北京貴賓樓飯店7.北京西苑飯店 15.北京香格里拉飯店8.北京王府井大飯店 Information Corner北京主要的星級酒店：Unit 6Unit 6Cashier and Check OutCashier and Check Out結(jié)賬Unit 6Cashier and Check Out Key point:to check out a guest;to explain the bill to a guest;to correct the miscalculati

43、on of a bill;to exchange foreign currencyWarm up:Check Out Procedures Key point:to checkKey words in the textcashier n.出納員，收支員 involve vt.包括,潛心于frequent adj.時常發(fā)生的,頻繁的 perform vt.履行,執(zhí)行,表演change n.找回的零錢,找頭 convert v.使轉(zhuǎn)變,轉(zhuǎn)換foreign adj.外國的,外來的 currency n.通貨，貨幣cash vt.兌現(xiàn) settle vt.支付，解決account n.賬目，賬單 bi

44、ll vt.給.開賬單 n.賬單charge n.費用 various adj.各種各樣的 Key words in the textcashier Key words sentences in Dialogue AVocabularytin n.罐 total v.總數(shù)達,達到credit card n.信用卡,簽帳卡 receipt n.收條,收據(jù)Notes1.Id like to check out.我想辦理離店手續(xù)。2.Ill call the department concerned.我詢問一下相關(guān)部門。3.Do you accept Visa?Visa 維薩信用卡Key words

45、 sentences in DialoguKey words sentences in Dialogue B Vocabulary exchange n.交換,兌換 memo n.備忘錄 Notes 1.Id like to change some US dollars into RMB.我想用美元兌換人民幣。2.Would you sign your name here on the exchange memo?您能否在兌換備忘上簽字？3.Please keep the memo;youll have to produce it when you want to change your mo

46、ney back.請收好備忘，如果您想兌換回美元需要出示。Key words sentences in DialoguRole PlaySituation A:When checking out,the guest wanted a detailed explanation on every item on the bill.During the explanation a miscalculation was found.After correcting it,the clerk apologized to the guest.Make a conversation between them

47、.Situation B:William Jefferson is an American,who is living at Sheraton Hotel in Beijing.Before departure,he wants to change the RMB that he has into US dollars,and the rate today is 6 yuan 20 to the dollar.William has 1050 yuan in total.Make a conversation between him and the cashier.Situation C:A

48、guest asks for the bill.He would like to pay by signing the bill.But he does not have his hotel passport with him.Make a conversation between them.Role PlaySituation A:When cheFurther extention1.Just a moment,please.Ill draw up your bill for you.請稍等一下，我?guī)湍Y(jié)算賬單。2.Would you like a breakdown of your bil

49、l?您的賬目要細分嗎？3.Im afraid its not enough to cover the amount.恐怕那不夠付賬。4.May I have a receipt?可以給我開張發(fā)票嗎？5.Your bill will be paid by*Company.您的賬單將由*公司支付。Further extention1.Just a momInformation Corner主要貨幣的英文符號：人民幣 CNY(RMB)美元 USD日元 JPY 歐元 EUR 德國馬克 DEM 瑞士法郎 CHF 法國法郎 FRF 加拿大元 CAD 澳大利亞元 AUD 港幣 HKD 奧地利先令 ATS 芬

50、蘭馬克 FIM 比利時法郎 BEF 愛爾蘭鎊 IEP 意大利里拉 ITL 盧森堡法郎 LUF 荷蘭盾 NLG 英鎊 GBP Information Corner主要貨幣的英文符號：Unit 7Unit 7Guest RoomGuest Room客房客房Unit 7Guest Room客房Key point:types of guest room;to show a guest to the room;to explain valuables deposit to the guests to introduce room services and facilitiesWarm up:Types

51、of Guest Room Key point:types of guest Key words in the textcurtains n.窗簾 glass n.玻璃窗stand lamp n.落地燈 scale n.磅秤shower curtain n.浴簾 carpet n.地毯Key words in the textKey words sentences in Dialogue A Vocabulary suitcase n.手提箱,衣箱 drawer n.抽屜 dresser n.梳妝臺 brochure n.小冊子 luggage n.行李,皮箱 correct adj.正確的

52、Notes 1.After you.您先請。2.And in the first drawer of the dresser,youll find a brochure with full information about the facilities and services of our hotel.在梳妝臺的第一個抽屜里，您可以找到酒店指南，里面有我們酒店設(shè)施和服務的全部信息。Key words sentences in DialoguKey words sentences in Dialogue BVocabularyswitch n.開關(guān) wardrobe n.衣柜，衣櫥surf

53、the Internet 上網(wǎng) booklet n.小冊子panel n.嵌板，鑲板 nightstand n.床頭柜Notes1.You can surf the Internet free of charge.您可以免費上網(wǎng)。2.The hot water supply is around-the-clock.熱水全天候供應。3.Are the drinks complimentary?這些飲料免費嗎？Key words sentences in DialoguRole PlaySituation A:A floor attendant greets a guest on his floo

54、r and escorts the guest to his room.Then,the floor attendant introduces the facilities in the room.Situation B:A guest just arrives in his room,and asks the housekeeper about shopping in the city,as he wants to buy some souvenirs for his friends.Situation C:A guest accidentally breaks something in t

55、he guest room(glass,mirror,etc.).He agreed to pay for it but was not so much willing to pay the original price.You are the clerk,trying to explain and convince him.Role PlaySituation A:A floor Further extention1.Please come this way,sir.請這邊走，先生。2.Please follow me.Your room is right at the end of the

56、 corridor.請隨我來。您的房間就在走廊盡頭。3.The bellman will bring up your luggage/baggage very soon.行李員很快就會把您的行李送上來。4.Your room is facing the garden.Its very quite.您的房間正對著花園，很安靜。5.I wish you would enjoy your room.希望您在這個房間過的愉快。Further extention1.Please comInformation Corner 關(guān)于關(guān)于“小費小費:享受服務之后給小費，這在國外很多國家是很自然的事情。它既能代表

57、客人對服務人員的尊重，也是客人對其服務的肯定和感激。當然，這也體現(xiàn)了客人的文化修養(yǎng)。在國外的酒店里，站在柜臺的服務員一般是不收小費的，那些來回走動的或貼身的服務員（比如bellmen，housemaid）則要給小費。在餐飲業(yè)，給的小費一般是小費總額的10%到20%。對于鋪床的服務員，客人常將小額紙鈔放在枕頭底下，一般露出一個小角。是否收取小費應該以酒店的管理制度為準，若酒店制度不允許，則應禮貌的拒絕，比如可以說Im afraid we dont accept tips，以免讓客人誤解或者尷尬。Information Corner 關(guān)于“小費:Unit 8 Room Cleaning 房間清理U

58、nit 8 Room Key point：to do room cleaning to bring something on requestWarm up:Items that the housemaid usually checks during room cleaning include:Sheet Pillow cases Bath towels Soap Washcloths Bathmats Ashtrays Clothes hangers Key point：Key words in the textestablishment n.旅館，企業(yè) soil vt.弄臟，污染assign

59、 vt.分配，分派 disinfect vt.給消毒specialized adj.專門的，專業(yè)的 laundry n.要洗的衣服,洗熨 dust vt.擦去的灰塵 polish vt.擦光，磨光linen n.亞麻布，亞麻織品 bedding n.臥具，寢具，鋪蓋 thorough adj.細致的，徹底的 article n.物件，物品 occupant n.居住者，使用者 luxurious adj.奢侈的，豪華的cart n.手推車 cleanser n.清潔劑 Key words in the text Key words and sentences in Dialogue AVoca

60、bularyconvenient adj.便利的,方便的helpful adj.有幫助的,有用的,有益的 Notes1May I do the turn down service for you now?現(xiàn)在可以給您做開床服務嗎？2I have to meet a guest here.Could you come back later?我正在會客，你過一會再來可以嗎？3What time will be convenient for you?什么時間合適您？Key words and s Key words and sentences in Dialogue BVocabularybothe

61、r vt.煩擾,打擾 prefer vt.更喜歡,寧愿 sherry n.雪利酒,葡萄酒 dry adj.無甜味的,酸的 Notes 1.We will bring you one as soon as possible.Would you like an evening newspaper tonight,too?我們會盡快給您拿來。晚上您還需要晚報嗎？2.Its free of charge,sir.這是免費的，先生。Key words and sentRole PlaySituation A:A housekeeper would like to clean the room,but t

62、he guest says he doesnt need it right now,as hes talking with his friends online.The housekeeper says she may come back later.Situation B:A guest wants one more pair of slippers,so she calls the floor service.A housekeeper knocks at the door saying shes just brought what the guest requested.Situatio

63、n C:It is 9:30 p.m.A guest wants turn-down service after his/her meeting with a friend,who has not come yet.But the maid will go off(下班)at 10:00 p.m.The maid then agrees to come back before 10:00 p.m to check,or she would ask the overnight staff to do it.Role PlayFurther extention1.Housekeeping.May

64、I come in?房間清理。我可以進來嗎？2.Turn-down service.May I come in?開床服務。我可以進來嗎？3.Im afraid Im a bit busy/tied up now.恐怕我先在有點忙/有點事情。4.Im sorry,but Im on the phone now.對不起，我現(xiàn)在在打電話。5.Yes,please come in.請進來吧。6.Shall I come back later,madam?夫人，要我等會兒再來嗎？7.What time would you like me to come back?您希望我什么時候再來？Further e

65、xtention1.HousekeepiInformation Corner 1.客房清理服務基本禮儀 2.床具的主要類型Information Corner 1.客房清理服務基Unit 9 Room Service 送餐服務Unit 9 Room Se Key point:to explain room service to guests;to take a room service order;to send a meal to the guest room;to serve the meal to guestsWarm up:Types of breakfast include:Cont

66、inental Breakfast American Breakfast English Breakfast Chinese Breakfast Key point:Key words in the textpersonnel n.人員,職員 aware adj.明白的,意識到的 importance n.重要(性),價值 depend vi.依靠,依賴rely v.依賴,依靠,信賴 beverage n.飲料peak adj.最高的 indicate vt.指出,顯示serve v.招待,侍候,供應 deliver vt.遞送,交付hang vt.懸掛,附著 plan vt.計劃,設(shè)計efficient adj.有效率的,有效的 nevertheless conj.然而,不過demand n.要求,需求(量),需要 thus adv.因而,從而provide v.供應,供給 Key words in the text Key words and sentences in Dialogue AVocabularytype n.類型,典型 toast n.烤面包(片),吐司面包chill